Our new temporary location – Securing new location for most Government Offices because of damages done by the earthquake on 17/12/2024 to their buildings has not been easy.
VFIPA would like to thank the Holiday Inn Manager and Administration for accepting its request for a temporary host during this difficult time.
To all our valued customers, to get to us in person, do come to Holiday Inn Resort Vanuatu, Tassiriki Park, Port Vila. Contact us using our normal contact and we can schedule a time to meet in person and discuss your queries.
We ensure normal professional customer service to our customers-Our new and temporary location did not prevent us from providing normal customer services to our customers. Thanks to our online registry system that allows us to engage with our customers online especially in crisis like this that allows us to maintain our friendly and timely support service to our customers.
The first quarter of each year is critical for VFIPA as annual surveys from its customers is due and meeting in person with customers is expected. Especially regarding how to use the online system to file their returns or register for a new application.
Our friendly staff are providing normal customers service to our customers at ease which they really appreciated – no queuing, no hassle and misplacing of documents and assistance (hands-on or advice) is provided on first visit.
Support to those affected – Our due date for the annual surveys is 28 February 2025 and we have facilitated 15% of the total surveys to date. A reduced fee of 50% provided has been a relief to our customers including proposing alternative options to cater for missing documents such as VAT due to the earthquake for a complete annual survey processing.
We feel for those businesses affected– FDI businesses in the CBD are truly affected – damaged premises and most importantly the cease in business sales because of access restriction. VFIPA feels for its customers in the CBD and have made strong contributions to allow sales of theses business to resume through use of tents in other locations.
VFIPA and its staff really feel for theses affected businesses and are always available to provided assistance. So do get in touch with us.
